These „General Conditions of Sale“ apply to legal transactions relating to products marketed to its customers by FRENCHLAB in its virtual store.
The following words or expressions will have the following meaning in the context of these presents: Internet store: designates the Internet site on which the Products are presented and sold to customers. Order: refers to the sales contract concluded between and the customer of the internet store. Product sheet: refers to the classified information concerning a product provided when the said product is put on sale in its internet store. Products: refers to all the goods and services offered for sale by FRENCHLAB in its internet store. Service: refers to the sale of Products by FRENCHLAB to customers of its Internet Store. Transaction: refers to all operations, secure processing, authorizations and agreements inherent in the payment of the price of Products ordered by credit card.
ARTICLE 1 – OBJECT
The purpose of these General Conditions of Sale is to define the terms and conditions under which FRENCHLAB offers and sells its products to its customers. These general conditions of sale will prevail over all other conditions appearing in any other document, except prior exemption, express and written.
ARTICLE 2 – ACCEPTANCE OF CONDITIONS
The customer acknowledges having read, at the time of placing the Order, these general conditions of sale and expressly declares to accept them without reservation. These general conditions of sale govern the contractual relations between FRENCHLAB and its client, both parties accepting them without reservation.
ARTICLE 3 – PRODUCTS
Most of the products offered by FRENCHLAB to its customers are immediately available. However, all products marketed by FRENCHLAB may or may not necessarily be sold online.
ARTICLE 4 – ORDERS
The automatic registration systems are considered as proof of the nature, content and date of the Order. FRENCHLAB will confirm to the customer the acceptance of his order by sending a confirmation message to the email address that the latter will have communicated. The sale will not be concluded until the sending of the said order confirmation. FRENCHLAB reserves the right to refuse or cancel any order from a customer, in particular in the event of the insolvency of said customer or in the event of a default in payment of the Order concerned or of a previous delivery or of a dispute over payment for a previous order. The mentions indicated by the customer, when entering the information inherent to his order, bind the latter. FRENCHLAB can not be held responsible for errors made by the customer in the wording of the contact details of the recipient of the order (delivery address, billing address) and delivery delays or the inability to deliver the products ordered that these errors could beget.
ARTICLE 5 – DELIVERY
After confirmation of the order and subject to full payment of the price of the products ordered, FRENCHLAB undertakes to ship the products ordered to its customer at the delivery address within a period indicated at the time of the selection of the mode of transport of the order, with some exceptions. All Products stipulated in orders placed with FRENCHLAB are intended for the personal use of customers or recipients whose name is mentioned at the delivery address. Where applicable, the customer agrees to pay upon receipt, all present and future taxes, duties, taxes and other charges due in respect of the delivery of said products themselves; the joint and several liability of FRENCHLAB cannot at any time be engaged in this respect. Customers or recipients of the products are prohibited from any partial or total resale of the products. Delivery will be made by La Poste Tracking, Colissimo, Letter Max or by any other carrier at our convenience. Our delivery rates are available by clicking on „Delivery“ in the footer of our site. In the event of a delivery delay exceeding seven (7) days, the customer may, if he wishes, and except in cases of force majeure, terminate the sales contract by registered letter with acknowledgment of receipt. This right must however be exercised within sixty (60) working days from the delivery date initially provided for in the contract. Upon receipt of the products ordered, the customer or the recipient must check the proper functioning of the goods delivered and take note of their conditions of use appearing on the instructions for use provided to them. In the event that one or more of the Products ordered is missing or damaged, the customer or the recipient must make any reservations with the carrier at the time of delivery. In the event of apparent defects, the customer benefits from the right of return under the conditions provided for in the instructions for use of the property. For reasons of availability of the products ordered, an Order may be the subject of several successive deliveries to the customer. In the event that the customer would like the products ordered to be delivered to two separate addresses, the latter should place two separate orders.
ARTICLE 6 – WITHDRAWAL
The customer has a period of 7 days from receipt of the Products ordered to return them to FRENCHLAB for exchange or refund. In this case, the customer must return the new products, intact, accompanied by all possible accessories, instructions for use and documentation. In the event of exercise of the right of withdrawal, FRENCHLAB undertakes to reimburse the sums paid by the customer, free of charge, with the exception of return costs. The refund is due within a maximum period of 30 days.
ARTICLE 7 – PRICES
The price is expressed in euros. The price indicated on the Product Sheets does not include the costs inherent in transport. The price indicated in the Order confirmation is the final price expressed inclusive of all taxes and including VAT. This price includes the price of the Products, handling, packaging and storage costs for the products, transport and commissioning costs.
ARTICLE 8 – PAYMENT
The price invoiced to the customer is the price indicated on the order confirmation sent by FRENCHLAB. The price of the products is payable in cash by one of the means of payment offered on the site on the day of the actual order. The order validated by the customer will only be considered effective when the secure bank payment center has given its agreement to the transaction and, where applicable, after acceptance of the assumption of risk by the insurer.
ARTICLE 9 – APPLICABLE LAW
These general conditions of sale are subject to Bulgarian law.
ARTICLE 10 – RESPONSIBILITY
FRENCHLAB cannot be held responsible for any damage of any kind, whether material, immaterial or bodily, which could result from a malfunction or misuse of the products sold. FRENCHLAB’s liability will, in any event, be limited to the amount of the order. In the event of difficulties in the application of this contract, the customer and reserves the right, before any legal action, to seek an amicable solution. Failing this, for professional customers, the Commercial Court of PARIS is the only competent regardless of the place of delivery and the method of payment accepted.
ARTICLE 11 – WARRANTY
In all cases FRENCHLAB cannot be held responsible for non-compliance with the regulatory and legislative provisions in force in the receiving country. FRENCHLAB’s liability is systematically limited to the value of the Product in question determined on the date of its sale, without the possibility of recourse to the brand or the company producing the product. The customer can contact customer service by phone (indicated in the site header) or by email at the contact address. Response: 48 hours.
ARTICLES 12 – LEGAL INFORMATION
The provision of personal information collected for the purposes of distance selling is mandatory, this information being essential for the processing and delivery of orders, the establishment of invoices and warranty contracts. Failure to provide information results in the non-validation of the Order. In accordance with the „Informatique et Libertés“ law, the processing of personal information relating to customers has been declared to the National Commission for Informatics and Liberties (CNIL). The customer has (article 34 of the law of January 6, 1978) a right to access, modify, rectify and delete data concerning him, which he can exercise with FRENCHLAB. In addition, FRENCHLAB undertakes not to communicate, free of charge or with consideration, the contact details of its customers to a third party.
WHAT PERSONAL DATA DO WE COLLECT? AND WHY ?
FRENCHLAB attaches great importance to respecting your privacy and protecting your data. We are committed to providing you with the best possible products and services. Because we value our customers, current or future, we take care to offer your personal data (hereinafter the “Data”) adequate protection. This policy applies to platforms that contain a link to said policy. FRENCHLAB has put in place a strong data protection program, which provides for the adoption of strict data protection principles that are set out in applicable laws around the world, and in particular: A. the creation of a Data Protection Office data protection and a network of local data protection officers. B. adopting internal policies and procedures to ensure compliance with applicable data protection laws and regulations. C. the implementation of appropriate technical and organizational measures to apply the principles of data protection.
Informations processed with cookies („Cookie data“):
Information on third parties to fight against counterfeiting (Anti-counterfeiting data „):
In order to fight against counterfeiting and violations, FRENCHLAB has put in place automatic processes to collect information on companies or individuals who commit or are likely to commit acts that infringe on our rights. We collect the following anti-counterfeiting data: – identification information – postal address – information relating to any electronic means used for counterfeiting activities – legal information relating to proceedings In addition, FRENCHLAB may periodically carry out checks on social networks or any other similar online platform to identify any unauthorized sale of FRENCHLAB products. Some Data is collected from public sources. (such as third party websites) The provision of personal information collected for the purposes of distance selling is mandatory, this information being essential for the processing and delivery of orders, the establishment of invoices and warranty contracts. . Failure to provide information results in the non-validation of the Order. In accordance with the „Informatique et Libertés“ law, the processing of personal information relating to customers has been declared to the National Commission for Informatics and Liberties (CNIL). The customer has (article 34 of the law of January 6, 1978) a right to access, modify, rectify and delete data concerning him, which he can exercise with FRENCHLAB. In addition, FRENCHLAB undertakes not to communicate, free of charge or with consideration, the contact details of its customers to a third party.